The collection driver has now failed to turn up on two or more occasions. What can I do?

If your collection has failed more than once we recommend you contact us. We can then work with the courier to investigate the issue and make sure your collection takes place successfully.

You can also raise a complaint if you have been at the location on both occasions.

Note: Hermes make three attempts for free. They should leave a card when the collection has been unsuccessful. The courier will also try 3 times to collect a parcel.

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