Hermes have not collected my parcel. What can I do?

Hermes collect until 8pm, so if it is before then your parcel may still be collected.

If this is the first scheduled attempt at collection, you don’t need to do anything. Hermes make three collection attempts, on three consecutive days. If you do not wish to wait, you can drop your parcel off at your nearest Hermes ParcelShop.

If your collection has failed on three consecutive occasions, then get in contact with us using the option below. We will enquire with Hermes what the issue is, and ensure that a driver is sent again to collect.

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