Why did the courier just drive past my house, but didn't come to collect?

A driver's route is planned in advance. If you spot a vehicle belonging to your collecting courier, it may not be the one due to collect from you – they could be making a delivery instead.

What if the driver is looking for my address?

If the driver is unable to find your address, the tracking page for your shipment will be updated to inform you that your driver was unable to find your address, and give information on what to do next.

What should I do if the driver has not arrived?

If it is after 4pm and the courier has still not collected your parcel, read our guide on what to do next.

Was this article helpful?

0 out of 0 found this helpful

Query not answered? Send us a message >