Details on the customs invoice are incorrect, what do I do?

As we auto-populate your customs invoice with the information you provided us with when you made the booking, it is likely that you made an error when you gave us the information that we requested.

  • If your parcel has not yet been collected or dropped off, simply cancel your booking and rebook, be sure to add the correct information when you rebook.
  • If your parcel has already been collected or dropped off, you must contact us by selecting “Send us a message” at the bottom of this page. Explain the issue and one of our customer service representatives will be able to help you out.

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