When an invoice is not required:
- Customs invoices are only required for shipments travelling outside the EU.
- Shipments travelling through our Haverhill sortation centre. Learn more
- Some import shipments use a paperless solution where customs information is submitted electronically. This will be detailed on your confirmation email.
If your shipment does not fall into the above categories, you can re-print your invoice. See how to re-print your shipping paperwork
If you still can’t find your invoice, contact us below.