How do I provide a description of my lost shipment for the tracer investigation?

If the label has come off your parcel, we need your help to identify it. If you are able to provide us with any of the following information, we have a better chance of finding your parcel:

  • Any marks or additions on the outside of the box, such as “fragile” stickers, distinctive tape or text
  • A description of the contents of your parcel
  • Any serial numbers or identifying numbers of the contents of the parcel
  • Did you write a return address on the inside or outside?

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