- What information you will need before you book
- Getting a quote
- Booking your shipment
- Extra information required if your sending outside the EU
- Important things you need to know when using a courier
What information you will need before you book
Make sure you have the following information to hand before you start your booking:
- UK & EU shipments:
- The weight and dimensions of each parcel your sending
- The full collection and delivery address
- Ensure the town and state are spelt correctly and the postcode is accurate.
- A phone number for both the collection and delivery point
- Ideally a mobile number
- An email address for the receiver
- If you want us to keep them informed
- Non-EU shipments:
- The description and value of each item you're shipping
Note: Some non-EU countries also require the personal or business tax ID of the receiver – For most countries this is not mandatory but if you provide this when booking, it can help speed up customs clearance.
Getting a quote
Step One: Enter your details
Enter the destination and details of each parcels size and weight into our quote form.
- Although it’s not essential, we recommend you enter the collection and delivery postcode on our quote page to ensure the price and transit time we provide is accurate.
- If the dimensions or weight you enter are inaccurate, it may affect the transit time or cost, and result in extra charges. Learn more about weighing and measuring your parcel
Step Two: Pick a service
We offer two pick-up options:
- We collect from your door
- Or you can drop off at a local shop
Drop offs are normally cheaper and more convenient, as you don’t have to wait home all day.
You will be given a choice of service speeds and prices. Select the service that works best for you. Pay attention to whether it is a drop off or collection service.
Note: Most services require a printer for the shipping labels and paperwork. We do offer services where no printer is required but they generally cost a bit more. Each service has a printer icon to show whether a printer is required or not.
Booking your shipment
Step One: The sender’s details
This is the information that we will use if we need to contact you about your parcel.
You’ll also need to enter a description of the items you are sending, along with their total value. If you’re sending more than one item, try to provide as much detail as you can within the character restriction. If you’re shipping outside the EU then you’ll be able to provide more details on each item later in the process.
Step Two: Adding enhanced cover
We recommend you purchase our enhanced cover to cover your items in the event of loss or damage.
Prohibited items and compensation exclusions
At this point in the booking process you are prompted to read our prohibited items and compensation exclusions lists before moving on. They’ll inform you of what you can and can’t send and what items we do not offer cover for.
Step Four: collection and delivery details
If you have selected a collection service
Enter the collection and delivery addresses, taking care to enter the city, state and postcode accurately.
If you have selected a drop off service
Choose your nearest drop off location. After entering the delivery address you will also be asked to provide a return address, just in case delivery fails and we need to return your item.
Note: Enter an email address for your receiver if you would like us to update them with confirmation and tracking details.
Confirmation and payment
Time for a final check of everything you have entered before confirming. You can then either progress to payment or add this shipment to your basket and start creating another shipment.
We offer a variety of secure methods to pay, including debit and credit cards and PayPal. If you have credit on your account, then you can also use that towards your booking.
Once you have paid you will see a screen confirming your booking and a link to print off your shipping labels. If you can’t print them off immediately, don’t worry, as we will also email them to you.
Booking a shipment going outside the EU
If you are sending a non-EU shipment there will be an extra step, which is to provide more detailed information about what you are shipping and why. This is because the shipment will need to go through customs clearance and may also have duty and tax charges applied. Learn more about customs
Completing your customs declaration
Every shipment going outside the EU needs to go through customs clearance. Customs need to know what your shipping, how much it’s worth and why you’re sending it, and they will use this information to determine whether any duty or tax is payable. Learn more about customs duty and tax
We use the information you enter on this step, to create a customs invoice, which will then be submitted to customs by the carrier.
- Tax status
- Select the tax status that is applicable to you, the sender.
- Reason of Export
- The reason you're sending the shipment is important as it can affect the amount of duty or tax. For example, a lot of countries allow you to send low value gifts and personal effects without having to pay duty or tax, whereas if you are selling something, duty will be due. Learn more about customs and how the reason for export can affect duty and tax.
- Country of Origin
- If you’re not selling the item:
- Simply select the UK
- If you’re selling something
- Enter the country that the products your selling where made in.
- Declaration Statement
- It is not mandatory to add anything here, but if sending a gift, it is advisable to enter “Gift of no commercial value.”
- Item description, quantity and price
- Add a new line for each item you are sending.
- Describe the item in detail.
- For example, instead of entering T-shirt, enter V-Neck cotton t-shirt, or if you're sending electronics enter the model number.
- Quantity and price
- Enter the quantity of each item your sending and the price of each. If you are sending more than one item, add a new line for each type of individual item.
- If you’re not selling the item:
Note: Some countries do not charge duty and tax on gifts and personal effects up to a certain value.
Important things you need to know when using a courier
- Packaging your items
- It’s really important you package each item properly, and you use a box that’s sufficiently strong. Check out our packaging guidelines for lots of help and advice.
- What happens if there is a problem with your collection
- Tracking your package