If my package is delayed due to a carrier error can you arrange a faster delivery?

When a package is delayed due to a carrier error, your options depend on the service you initially selected and the destination you're shipping to.

If your parcel was on a timed service, your delivery should be within the timed service paid for. If this is not the case and you purchased ParcelHero’s money back guarantee, you can raise a claim.

If you have not purchased a timed service, your original quoted transit time will be changed by the length of the delay. You can contact us, using the link below this article, to request a service upgrade, but this may not be possible, and you may have to pay any difference in price.

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