Compensation Exclusion Items

Some items are fragile and not suitable for courier transportation unless they are professionally packaged. Listed below are the excluded items that we cannot offer any loss or damage cover for unless you contact us for pre-approval (Excluded Item Exception (Clause 7.12).

We can however provide cover for these excluded items if you send us images of your packaging so we can asses how well they are packed. Once we provide pre-approval, you can purchase our cover and ship your item with piece of mind.

The following excluded items are carried at your sole risk and liability:

  • Bonds, Deeds, Manuscripts, Securities and Plans
  • Bottles
  • Cameras
  • Canvas Prints
  • Vehicle Parts
  • China, Crockery or Ceramics
  • Concrete
  • Food or any perishable products
  • Furniture
  • Items containing glass
  • Insufficiently protected or Unpacked Goods
  • Jewellery
  • Liquid (Any products containing liquid)
  • Painting
  • Picture frames
  • Plates, Pottery or Porcelain
  • Projector
  • Television or computer monitor
  • Tickets
  • Tiles
  • Works of art

In addition to the above list and subject to our Service Terms, You must ensure that Your Items are Correctly Packaged in accordance with our Labelling and Packaging Criteria (Clause 7).

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