When there is a delay, there are a variety of reasons that this may be the case:
Shipper errors
- An incorrect address was provided
- An invalid phone number was provided
- Collection failed as you were not in
Receiver errors
- Not there to receive delivery
- Secured entrance and courier unable to gain access
- Didn't answer phone when courier called for directions
Force Majeure
- Bad weather
- Technical issue with aircraft or delivery vehicle
- Road accident
- Held in customs
Carrier error
- The parcel was miss-routed - sent to the wrong depot or area
- The driver didn't turn up to collect
- The driver didn't manage to attempt delivery as they ran out of time
- When the shipment was not delivered on the due date, but there are no scans to indicate that a shipper/receiver or force majeure incurred delay