Damage and Claims

• Can you also please refund the cancellation fee?

• Can I get my cancellation fee back as I rebooked it?

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• Can I make a claim for a damaged compensation exclusion item?

• Can I claim compensation for my damaged item?

• My package has arrived damaged what can I do?

• Can you return my damaged item?

• Will I have to pay to have my damaged item returned?

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• Can I claim compensation for my lost item?

• How do I claim compensation for my lost shipment?

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• How to raise a claim

• Where can I get assistance with completing the claim form?

• What's the status of my claim?

• What level of compensation am I entitled to?

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• How can I dispute an incorrect charge?

• How do I dispute the weight adjustment charge?

• What happens if I dispute the size or weight that I have been charged?

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• If my package is delayed due to a carrier error can you arrange a faster delivery?

• How do I tell if a delay was the carrier's fault?

• Am I entitled to a refund as my shipment was not delivered on time?

• Why was my shipment delivered late?

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• Can I have an update on my missing parcel?

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• Lost Parcels

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• Why haven't I received my refund?

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