Why did I have to pay a fee to rebook collection?

If your collection fails and the courier deems the failure your fault, it costs the courier as they have spent time and resources to come to your address to collect the shipment.  

Some couriers therefore apply a charge to cover their costs. The amount each courier charges varies, these are detailed on our price and surcharges page. 

Note: To avoid this charge you can often drop your parcel off at a drop off point. This is courier-dependant and your parcel must fit the specifications set out by the courier. 

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