Collection

• How can I cancel my booking and get a refund?

• Why was my collection cancelled?

• What are the charges for cancelling a delivery?

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• Is the date of the collection guaranteed?

• What day is my collection booked for?

• Can I change my parcel collection date?

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• Has the shipment been collected yet?

• My shipment has been collected, why is there no update to my tracking when I check it?

• Can you confirm my collection is scheduled?

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• Can I advise you of our close time so the courier comes before we close?

• Do you provide Evening Collection?

• Can I choose a specific collection / delivery window?

• How do I check what collection window I booked?

• What time will the courier arrive to collect my parcel?

• Can the courier collect after a certain time?

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• Can I get a receipt for collection from the driver?

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• My shipment requires a tail lift for collection. How can I get one sent?

• Can the driver refuse to collect my parcel because it needs two people to lift it and I can't help?

• Can the courier provide a two-man collection team, as my parcel is very large/heavy?

• Will the collecting driver need a trolley to move my package?

• Do I need a tail-lift to have my parcel collected?

• My shipment is large. How can I make sure the courier has enough space?

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• Can I provide special instructions for the collecting driver?

• I entered the wrong collection address; how can I change it?

• Can I send from countries other than the UK?

• Why is a different courier picking my parcel up?

• How long can the driver wait if the shipment is not ready?

• The driver took the wrong parcel. What can I do?

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• Can I change my courier so I can use a drop off service instead?

• What are the maximum weight and size restrictions for drop off?

• Can I drop my parcel off at a different drop-off shop to the one I chose when I booked?

• The drop off shop refused to take my package?

• I booked a collection. Can I drop it off instead?

• Have I selected a drop off service or will my parcel be collected?

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• Rebooking Collection

• Why did I have to pay a fee to rebook collection?

• I rebooked my collection because the courier didn't turn up, what happens now?

• Can you rebook collection for me?

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• Can the courier refuse to collect my package unless I provide assistance with loading it into the van?

• What happens if the driver cannot fit my shipment onto their vehicle?

• Can the courier refuse to collect, if my items aren't in a box?

• Can the driver refuse to collect if my parcel is over the weight or size limit?

• The driver did not take my parcel because the customs invoice was not printed/I didn't print enough copies

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• The driver didn’t wait for my parcel to be ready

• I missed the driver collecting my parcel

• The courier didn’t arrive to collect my parcel

• The driver said they would come back with a tail-lift vehicle, but hasn't?

• I am still waiting to hear why my parcel wasn't collected. How much longer should I wait?

• What happens if the driver didn't collect all of my parcels/shipments?

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• Can I provide special instructions for the driver?

• Can the driver quote a reference I choose when they come to collect?

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