Refused collection 5 articles

Can the courier refuse to collect my package unless I provide assistance with loading it into the van?
What happens if the driver cannot fit my shipment onto their vehicle?
Can the courier refuse to collect, if my items aren't in a box?
Can the driver refuse to collect if my parcel is over the weight or size limit?
The driver did not take my parcel because the customs invoice was not printed/I didn't print enough copies

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