In transit

• Can I have a tracking update please?

• Why have my shipment tracking scans not updated?

• Why is there no tracking information on your website?

• Will my returned item travel under the same tracking number?

• What date and time will my package be delivered?

• The tracking says my parcel is miss-routed, what should I do?

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• Can I make changes to details on my order after it has been collected?

• Can I upgrade the service level once my package is collected?

• I entered the wrong delivery address; how can I change it?

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