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In transit
In transit
Paperwork
3 article
What is a SAD form?
What is an ATR Certificate?
What is a commercial invoice or customs invoice?
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Make changes to my shipment
3 article
I entered the wrong delivery address; how can I change it?
Can I upgrade the service level once my package is collected?
Can I make changes to details on my order after it has been collected?
Query not answered?
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Clearance Delay
3 article
Why is my shipment held in customs and what do I need to do to resolve the delay?
Why has my shipment not cleared customs yet?
My goods are stuck in customs, does the receiver need to contact the carrier?
Query not answered?
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Tracking
7 article
Is my shipment booked in?
The tracking says my parcel is miss-routed, what should I do?
What date and time will my package be delivered?
Will my returned item travel under the same tracking number?
Why is there no tracking information on your website?
Why have my shipment tracking scans not updated?
View all articles (7)
Customs duty and tax
12 article
My shipment was sent deliver duty paid (DDP), why was the consignee charged duty and tax?
Do charities have to pay duty and tax?
What is a waybill number?
How are duties and taxes calculated at customs?
What is an exception?
What is a tariff code?
View all articles (12)